About Our Products & Business
Q: What kind of products do you sell?
A: We specialize in scarves and dupattas, offering premium-quality fabrics with elegant designs to match every style.
Q: Where are your products shipped from?
A: All orders are shipped directly from our U.S. warehouse in Citrus Heights, California.
Q: Do you keep your own inventory?
A: Yes. We maintain our own inventory in the USA, which ensures product quality, proper packaging, and fast shipping.
Orders
Q: How do I place an order?
A: Simply add your favorite items to the cart and proceed to checkout. You will receive an order confirmation email once your purchase is complete.
Q: Can I cancel or modify my order?
A: Yes, orders can be modified or canceled before they are shipped. To request a change or cancellation, email us at support@jimhayes.shop as soon as possible. Once an order has shipped, it cannot be canceled but may be returned after delivery.
Shipping & Delivery
Q: What are your shipping times?
A: Orders are processed within 1–2 business days. Standard shipping within the U.S. takes 3–5 business days, making total delivery time 4–7 business days.
Q: Do you charge for shipping?
A: No, we offer FREE Standard Shipping on all U.S. orders.
Q: Do you ship outside the U.S.?
A: Currently, we only ship within the United States.
Q: How can I track my order?
A: Once your order ships, you’ll receive a shipping confirmation email with a tracking number to monitor your package.
Returns & Refunds
Q: What is your return policy?
A: We offer free returns within 30 days of purchase on all eligible items. Items must be unused, unwashed, in original packaging, and with tags attached.
Q: How do I return an item?
A: Contact us at support@jimhayes.shop within 30 days of purchase. Once approved, you’ll receive a prepaid return shipping label and instructions.
Q: Do you charge restocking fees?
A: No, we do not charge any restocking fees.
Q: How long does it take to receive a refund?
A: Refunds are processed within 10 business days after approval. Additional bank processing time may apply.
Damaged or Incorrect Items
Q: What if I receive a damaged, defective, or wrong item?
A: Please contact us immediately at support@jimhayes.shop with your order details. We’ll review the issue and provide a suitable resolution such as reshipment or refund.
Payments
Q: What payment methods do you accept?
A: We accept major credit/debit cards through secure and trusted payment gateways. All transactions are encrypted and safe.
Q: Is my payment information secure?
A: Yes, we use SSL encryption and do not store your payment details on our servers.
Contact Us
If you have any questions, feel free to reach out:
📧 Email: support@jimhayes.shop
📞 Phone: +1 (916) 524-4603
💬 Chat Support: 24/7
🏢 Address: 7617 Wood Duck Ln, Citrus Heights, CA 95621, USA