Jim Hayes (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase on our website. By using our services, you agree to the practices described below.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: name, email, phone number, billing and shipping addresses.
- Payment Information: credit/debit card details, payment method, transaction details.
- Account Information: username, password, preferences, and settings (if you create an account).
- Order Information: products purchased, order history, returns, refunds, and delivery details.
- Device & Usage Data: IP address, browser type, operating system, time zone, cookies, and website activity (pages viewed, clicks, time spent).
- Communication Data: messages sent via email, chat, or contact forms.
We do not knowingly collect information from children under the legal age in your region.
2. How We Collect Information
We collect information:
- Directly from you (orders, account creation, customer support).
- Automatically through cookies and browsing activity.
- From third parties like WooCommerce (our e-commerce platform), analytics tools, and payment providers.
3. How We Use Your Information
Your data may be used to:
- Process payments, fulfill, and ship your orders.
- Communicate with you about orders, refunds, or support requests.
- Personalize and improve your shopping experience.
- Send promotions or offers (if you opt in).
- Protect against fraud and unauthorized activity.
- Comply with legal and regulatory obligations.
4. Sharing Your Information
We do not sell your personal information. We may share it with:
- WooCommerce (our hosting and e-commerce platform).
- Payment processors to securely complete transactions.
- Shipping carriers to deliver orders.
- Service providers like analytics or marketing partners (where legally allowed).
- Legal authorities when required by law.
📌 Note: WooCommerce also processes data collected through our store to provide its services. You can read WooCommerce’s own Privacy Policy here: https://automattic.com/privacy.
5. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your cart and preferences.
- Improve site performance and security.
- Show personalized content and ads.
You can disable cookies in your browser, but some features may not work properly.
We also honor Global Privacy Control (GPC) signals where applicable.
6. Data Retention
We keep your personal information only as long as needed to:
- Provide services and complete your orders.
- Meet tax, legal, and compliance requirements.
- Handle disputes or enforce agreements.
After this, your data will be securely deleted or anonymized.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request corrections or deletion of your data.
- Request a copy (portability) of your data.
- Opt out of targeted advertising or promotional emails.
- Restrict or object to certain processing.
You can exercise your rights anytime by contacting us.
8. International Data Transfers
Because our store is powered by WooCommerce, your information may be transferred to and processed in countries such as the United States and Canada. We rely on recognized safeguards (like standard data protection clauses) where required.
9. Security
We use industry-standard measures to protect your personal information. However, no system is 100% secure. Please avoid sharing sensitive information over unsecured networks.
10. Other Policies
For details about shopping with us, please see our:
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted here with an updated date.
Last Updated: 14 September, 2025
12. Contact Us
If you have questions about this Privacy Policy or your data, please contact us:
📧 Email: support@jimhayes.shop
📞 Phone: +1 (916) 524-4603
📍 Address: 7617 Wood Duck Ln, Citrus Heights, CA 95621, USA