This Shipping Policy applies to all orders within the United States. By placing an order with us, you agree to the terms and conditions outlined below
Delivery Summary:
- Order Cut-Off Time: 4:00 PM (PST)
- Handling Time: 1–2 business days
- Transit Time: 3–5 business days
- Total Delivery Time: 4–7 business days
Handling Time:
All orders are processed and shipped within 1–2 business days after payment is confirmed.
Transit Time:
Standard Shipping: 3–5 business days
Delivery Time:
Total estimated delivery time = Handling Time + Transit Time
Standard Shipping: 4–7 business days
Order Cut-off Time:
Orders placed before 4:00 PM (PST) on business days (Monday to Friday) will begin processing the same day. Orders placed after this time will be processed on the next business day.
Timezone: (GMT-08:00) Pacific Standard Time (Los Angeles)
Shipping Method & Cost
- We currently offer Standard U.S. Shipping on all orders.
- Shipping Fee: FREE on all U.S. orders.
- Delivery is available to all valid U.S. addresses provided during checkout.
Important Notice:
You are responsible for any issues or delays caused by incorrect information (such as address, phone number, or email). Our team will try to contact you for order confirmation, so please ensure your contact details are accurate.
Order Tracking :
Once your order has shipped, you will receive a shipping confirmation email with tracking details so you can monitor your delivery status.
Issues with Tracking
If you experience any problems or do not receive your tracking information, please contact us at support@jimhayes.shop
Order Modifications
To change size, quantity, or address, contact support@jimhayes.shop ASAP
Modifications are not guaranteed once the order has been processed or shipped.
Order Cancellation
You may cancel your order before it ships
To cancel, email support@jimhayes.shop with your order number and reason
Approved cancellations are refunded based on our Return & Refund Policy
Orders that have shipped cannot be canceled but can be returned after delivery
Returns & Exchanges
Returns and exchanges are handled in accordance with our Refund Policy. Please review it for more details.
Lost, Delayed, or Missing Packages
If your package is delayed or missing, contact us immediately at support@jimhayes.shop
We will investigate and provide a resolution such as reshipment or refund.
CONTACT INFORMATION
Business Name: Jim Hayes
Business Email: support@jimhayes.shop
Business Number: +1 (916) 524-4603
Chat Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday – Friday) Pacific Standard Time (Los Angeles)
Business Address: 7617 Wood Duck Ln, Citrus Heights, CA 95621, USA
Response Time: We strive to respond to all inquiries within one business day.